MB Insights: Unlocking Business Potential with Data-Driven Insights

Insight

Posted on 23 April 2024

Across the commercial and retail landscape, information is collected, analysed, and utilised.

The more data that is collected, the more accurate the results. Or are they?

More than ever, companies are working to attain data in order to better understand their customers.
Their behaviours, their wants, and their needs.

The purpose? To translate this information into actionable practice.

The effectiveness of such a business strategy has created not only an opportunity, but also a skills gap within organisations, as they look to bridge the divide between raw data and strategic insights.

As international talent partners, we have observed, prepared, and are actively operating within this growth area, nurturing talented Business and Insights Analysts who can accurately and succinctly explain such large volumes of other otherwise incomprehensible information.

Although the use of data to inform decision-making is common practice in business, as with most digital-heavy functions, it’s evolution continues to take place with the emergence of new platforms, technologies, and legislation.

The question then becomes;

What do the most talented individuals look like?

An over-arching phrase that would seem to encapsulate the ideal profile is: ‘Stakeholder Data Translators’.

Combining analytical prowess with exceptional communication skills, these professionals serve as the vital link between raw data and strategic decision-making, enabling organisations to harness the power of analytics effectively.

“A lack of market insights can leave a brand slow to react, and by the time the realization has come, the consumer base has also moved on, potentially resulting in millions in lost revenue.”

Benjamin Welsh, Data & Tech Recruitment Consultant at MacGregor Black

The strongest candidates can gracefully switch between the technical and interpersonal realms, distilling complex concepts without oversimplifying.

They understand how to tailor messaging and data visualisations to resonate with each stakeholder, framing recommendations in terms of strategic goals and desired business outcomes. In this way, stakeholder data translators act as a bridge between technical teams and business leaders, enabling data-driven decision making through their ability to elucidate both the quantitative and qualitative dimensions of analytics.

Through the use of dashboards such as Tableau or Power BI, these skilled Analysts can visualise the necessary information and tell the story the data is trying to portray in a way that any stakeholder can understand. This creates an adaptive and fast-paced strategic environment in which marketing teams can quickly adapt to new trends or fluctuations within the consumer base.

Being able to process your data more accurately informs both longer term strategic decisions whilst also providing the platform to react to changing market forces, giving businesses the ability to be both proactive & reactive.

Without these key players in data analysis, the commercial ramifications for businesses can be detrimental. A lack of market insights can leave a brand slow to react, and by the time the realization has come, the consumer base has also moved on, potentially resulting in millions in lost revenue.

Conversely, if Business and Insights Analysts don’t correctly ascertain the trends the data shows, it can cost the business greatly in wasted marketing efforts.

In today’s competitive Data and Analytics landscape, Stakeholder Data Translation is more than just a buzzword—it’s a critical imperative.

As businesses strive to gain deeper insights into customer behaviours and market trends, the demand for adept individuals capable of deciphering complex data sets continues to soar. Stakeholder Data Translators serve as the catalyst for transforming raw data into actionable insights, driving business success to new heights.

If you’d like to learn how to optimise the structure of your Data & Analytics team, see what talent is available in the market, or discuss your own career path, get in touch with our dedicated consultants via hello@macgregorblack.com

Consumer, Drinks, Events, Hospitality, Industry, Insight, Sustainability, Technology

Posted on 17 October 2023

With worldwide revenue in the billions and roots that span millennia, today’s beer is an intriguing mix of passion, tradition, and innovation.

From charming microbreweries to sprawling industrial operations, the quest for brewing perfection has rapidly evolved this age-old craft into both an art form and a precise science.

While breweries from around the globe compete to create the ultimate ‘amber’, many are set to gather at the upcoming Brewers Congress in London.

With the prestigious event on the horizon, MacGregor Black sat down with industry expert Kieron Hall to delve into the ever-changing landscape of brewing, explore the latest cutting-edge techniques & technologies, and take a sneak peek at the brands that are set to cause a stir at this year’s Brewers Congress.

The Brewers Congress 2023

At its core, the Brewers Congress is a celebration of brewing excellence.

Hosted at the Business Design Centre in London, the event brings together some of the brightest minds in the industry, offering a unique platform for sharing knowledge, experiences, and innovations.

Brewers, both established and up-and-coming will unite under one roof to exchange ideas and push the boundaries of what’s possible in the world of beer. In its latest edition, the Congress will feature 30 guest speakers, 80 industry suppliers and over 300 breweries, bringing together not only some of the sharpest minds, but also the most tantalising flavours in the brewing world.

The climax of the Congress is undoubtedly the Brewer’s Choice Awards, which honours the finest accomplishments in brewing and recognises outstanding brewers, professionals, and innovations that have made a mark in the industry.

Previous victors have included the likes of Lost and Grounded Brewers, Derek Prentice, Lakes Brew Co, Lara Lopes, Moonwake, Rudi Ghequire, North Brewing, Abbeydale Brewery, and Colin Stronge.

With such impressive past winners, it’s anyone’s guess who will take home the coveted titles this year!

Brewing Evolution – The Latest Techniques & Technologies

Sustainable Brewing

In an age where environmental concerns weigh increasingly on consumers’ minds, breweries worldwide are wholeheartedly embracing sustainability as a core principle. It’s not just a trendy buzzword anymore; it’s a vital commitment to environmental stewardship, resource efficiency, and ethical practices.

Sustainable brewing entails a multifaceted approach, focusing on key areas that make a real impact:

  • Energy efficiency
  • Water conservation
  • Waste reduction
  • Responsible sourcing
  • Community engagement

When it comes to slashing energy consumption, breweries are turning to innovative solutions, such as investing in renewable energy sources like solar panels and wind turbines. Simultaneously, many brands are also adopting energy-efficient equipment and practices, including optimising heating and cooling systems, implementing LED lighting, and recovering heat from the brewing process to preheat water.

Take, for instance, Signature Brew,” Comments drinks specialist, Kieron Hall.

They’re two-time winners of SIBA’s prestigious Brewery Of The Year Award and they’ve definitely made sustainability a cornerstone of their brewing philosophy,”

Thanks to their state-of-the-art steam boiler that maximises heat energy, Signature Brew’s brewhouse efficiency is something to be proud of. They recycle heat energy from one batch to the next, so cooling one batch of beer provides the necessary heat for the next brew.”

Packaging also plays a pivotal role in Signature Brew’s sustainability journey, with the brand opting for cans over glass bottles.

Kieron goes on to explain the reasons behind their decision, stating that it “Comes down to a few different factors,”

Cans are lighter, making them more eco-friendly during transport and they’re also easier to recycle. Their ‘stackability’ reduces storage space and energy use during transportation. Not to mention, cans chill faster, saving energy in the cooling process.”

At the 2023 Brewers Congress Awards, alongside Anspach & Hobday, North Brewing Co and Northern Monk, Signature Brew are proudly shortlisted for the 2023 Brewery of the Year Award.

Another concern amongst brewers is water usage. Water is a precious resource in brewing, and breweries in all corners of the world are making concerted efforts to reduce their water usage.

Adnams, a historic brewery hailing from Suffolk since its establishment in 1872, recently observed that their distillery produced a high temperature water waste stream, meaning a valuable resource was literally, going down the drain.

In response, a closed loop recovery system was developed to retain that resource. Now, the heat and water from Adnams’ beer and spirits production process is captured and reused, which has not only reduced water usage in their distillery but has also led to significant savings on their energy bills.

Remarkably, Adnams now recovers over 90% of the steam generated during their brewing process and converts it back into heat for the next batch.” Adds, Kieron.

Their forecasted water savings for this year alone is a whopping 2 million Litres. That’s a clear testament to the positive impact of sustainability-driven initiatives.”

Techniques such as closed-loop water systems are gaining popularity. Additionally, rainwater harvesting, and water-efficient equipment are also helping breweries minimise their water footprint.

Another aspect of sustainable brewing is crop cultivation.

Science and research have shown us that agriculture plays a significant role in climate issues, and breweries are now exploring regenerative farming techniques with the aim of reducing or eliminating the emissions associated with barley cultivation.

South-London based brewery; Gypsy Hill Brewery is claiming a world’s first with the release of their carbon negative beers, without the use of offsets. The brand’s new brews are based on two main technologies, regenerative barley, and recaptured hops. To achieve this impressive goal, Gypsy Hills has partnered exclusively with Wildfarmed, who work hand-in-hand with farmers to implement practices like intercropping, cover cropping, and reduced tillage.

Commenting on Gypsy Hill’s success, Kieron states, “Gypsy Hill’s practices have many far-reaching benefits.

They enhance soil health, curbing erosion, and perhaps most significantly, sequestering carbon. In simpler terms, the process of farming this regenerative barley locks away more carbon in the soil than it releases into the atmosphere.”

Brewing Technologies

Whilst brewing beer is steeped in tradition, there’s no denying that the industry has recognised the potential of technology to enhance the process and increase efficiency.

More and more breweries are adopting advanced brewing technologies, including automated brewing systems, data-driven analytics, and innovative packaging solutions.

When asked about automated brewing systems, industry expert Kieron comments that, “They control all aspects of the brewing process, from mashing to fermentation, right the way through to packaging. Basically, the more automated the brewing process, the lesser the chances of human errors and inconsistency, which in turn can save the brand money, time, and effort.”

American craft brewing company, Bell’s Brewery is another great example of a brand that has made significant advancements in the world of technological brewing, with their Comstock based facility adorning all the hallmarks of a modern industrial manufacturer. The facility boasts a centralised control room, automated systems, and advanced robotics. Including, automated filling stations and keg lifting and palletising robots.

Speaking to Automation Alley on the state-of-the-art facility, tour guide, Ray Bristol comments,

We have the robot arms that replaced the human power of having to move kegs. All of the things our automated systems do to prevent the repetition and wear and tear on the human body,” Bristol said. One robot arm flips kegs to the upright state after they are filled. The other neatly stacks pallets of beer set for shipping out across the country,”

Prior to this we were more limited in throughput because it required someone using human power to flip kegs. . .Obviously, this is really tough on the body, and nobody wanted to do this for a long period of time. So we didn’t run at the same rate we are able to run at today.” Bristol said.

Packaging is also an integral part of the brewing industry, serving multiple purposes such as, preserving the quality of the product, promoting brand awareness, and ensuring regulatory compliance.

New packaging technologies are helping brewers all over the world preserve the quality and flavour of many much-loved beers,” States Kieron.

Beavertown Brewery are a great example. They use cans with special linings that prevent oxygen from getting into the beer and contaminating its flavour.”

‘Brands to Watch’ at BC 2023

With 30 guest speakers, 80 industry suppliers and over 300 breweries attending the Brewers Congress this year, there’s bound to be many brands making a splash.

Industry expert Kieron Hall has listed the brands, alongside those mentioned throughout this article, that we should be watching out for at the brewers Congress 2023, and why.

SALT

Founded in 2018, SALT is a brewery that has successfully married traditional techniques with modern innovations, crossing styles, exploring new ingredients, and producing many award-winning craft beers along the way.

The Yorkshire based beer’s branding draws inspiration from Sir Titus Salt, a pioneering industrialist who is best known for launching Salt’s textile mill and building the village of Saltaire in West Yorkshire, the brand’s homeland. With the aim of adding to the rich history and legacy that surrounds them, the SALT beer factory is proudly nestled within a Unesco World Heritage site, housed in a Grade 2 listed building that was previously used as a tram shed in 1904.

In 2022, the brand debuted their Double IPA, brewed with a ground breaking new form of hop from Yakima Chief Hops. Considered a much more reliable product than standard whole leaf hops, Yakima Chief Hops combines the concept of fresh frozen hops and the innovative technology of Cryo Hops®, which are pellets packed full of resins and aromas.

Late year, SALT also took steps towards brewing a brighter future, having teamed up with the world’s first plastic-offsetting service and ocean clean-up organisation – Seven Clean Seas to launch the hazy craft pale ale.

SALT’s Head Brewer, Colin Stronge, winner of the Brewer of the Year award at the 2022 Brewers Choice Awards, will be speaking at the Brewers Congress this year, dishing out advice, support, and encouragement to new and existing brewers. With an impressive career in brewing spanning over two decades, and five exciting years dedicated to SALT, Colin’s extensive industry experience ensures his speech at the Brewers Congress will undoubtedly, one to watch.

Mash Gang

Mash Gang, a name that’s been making waves among beer aficionados, is known for its innovative approach to brewing. Founded on the principles of quality, creativity, and sustainability, this brewery has steadily carved out a niche for itself in the competitive market, now and low craft beers.

Stemming from a dedication to inclusivity and a commitment to sustainable brewing practices, one of Mash Gang’s defining moments arrived with the introduction of their vegan beer. Mash Gang’s vegan beer is crafted without the use of any animal-based additives. This means no honey, no lactose, and no gelatine in the brewing process, right down to the glue used on their labels. Instead, they rely on innovative techniques and plant-based ingredients to achieve the same depth of flavour and quality that beer enthusiasts have come to expect from the brand.

Mash Gang’s commitment to vegan beer is not an isolated endeavour. It aligns with their broader commitment to sustainability. The brewery has implemented a range of eco-conscious practices, from energy-efficient brewing equipment to waste reduction initiatives, ensuring that their commitment to ethical brewing extends beyond just ingredients.

Mash Gang will be exhibiting their range of exciting craft beers at the Brewers Congress this year, with their very own Founder & Chief Product Officer, Jordan Childs has been shortlisted for the 2023 Brewer of the Year Award.

BigDrop Brewing Co

Non-alcoholic beer, once a marginalised category, is now taking centre stage, and Big Drop Brewing Co has solidified itself as a name worth knowing in the industry.

Their range of non-alcoholic beers includes a stunning array of styles, from stouts and IPAs to pale ales and lagers. These aren’t mere imitations; they’re fully realized, delicious brews that deliver a world of taste without the alcohol. Not to mention, they brew all their beers with carefully selected brewing partners, so their beer comes without the nasty taste of an unnecessary carbon footprint.

The process of creating Big Drop’s non-alcoholic beer is unique in that it starts as regular beer. After brewing, the alcohol is gently removed, allowing the flavours to remain intact. This is in contrast to many non-alcoholic beers that are essentially diluted versions of their alcoholic counterparts.

The proof, as they say, is in the pudding. Big Drop Brewing Co’s commitment to quality has been recognised with numerous awards and accolades, including World Beer Awards and the International Beer Challenge.


Most recently, in May of this year, Big Drop Brewing Co initiated a licensing agreement with In Good Company, the proprietor of Fourpure Brewing and Magic Rock Brewing. This strategic move is a pivotal part of Big Drop’s overarching strategy to significantly expand its operations and support its global growth aspirations.

The core idea behind this move is to create seamless collaboration with brewing partners in three pivotal markets: the United Kingdom, the United States, and Australia.

Building on their already successful history of contract brewing at Fourpure in Bermondsey, Big Drop views this new partnership as a natural progression of its decentralized business model. This model enables them to produce fresh 0.5% ABV beer locally and ethically, all while keeping the carbon footprint to a minimum.

This collaboration also benefits In Good Company by diversifying its portfolio to meet the evolving preferences of craft beer enthusiasts. According to the IWSR Drinks Market Analysis, the compound annual growth rate for the alcohol-free beer market in the UK is projected to reach an impressive +12% until 2026.

Amongst SALT, Mash Gang and Big Drop Brewing Co, industry specialist Kieron Hall recommends checking out Northern Monk, who’s very own Quality Control Manager, Tanya Kondratyuk will be speaking at the Brewers Congress.

Over the past two years at Monk, Tanya has displayed her remarkable prowess by spearheading the design and supervision of the brand-new Quality Control (QC) laboratory. In addition, she masterminded the launch of Monk’s current analytical and microbiological sampling programs, established a comprehensive yeast propagation plan, organised sensory panels, and diligently managed the barrel aging program.

Her contributions extend beyond the laboratory, as she also played an integral role in production planning and the development of new and exciting recipes.

Northern Monk has the potential to collect multiple accolades at the Brewers Congress this year, with the brand being shortlist for the Brewery of the Year Award, their Faith beer making the shortlist for the 2023 Beer of the Year Award, and their Brewery Manager, Pietro Maltini, who has been shortlisted for the 2023 Young Brewer of the Year Award.


In an industry where every drop of creativity matters, the Brewers Congress 2023 is gearing up to be a grand celebration of diversity, sustainability, and innovation – the driving forces shaping the world of brewing.

With trailblazing brands like SALT, Northern Monk, Big Drop Brewing Co, Mash Gang, and Signature Brew leading the way, we’re on the path to a future that’s not only more sustainable but also more inclusive and technologically advanced.

Here’s to raising a toast to that exciting journey! Cheers!

Consumer, Industry, Insight, Nursery, Retail, Technology

Posted on 27 September 2023

One Small Step for Babies, One Giant leap for Brands

Gone are the days when baby products were solely functional. Today, parents seek more than just basic utility; they demand products that seamlessly integrate into their busy lives, products that simplify the daily tasks associated with raising a child.

However, the pursuit of convenience has not come at the expense of safety, and fortunately, leading baby brands are on a mission to make parents’ lives easier by developing products that prioritise convenience, without cutting corners when it comes to safety.

Below, Industry Specialist, Emily showcases some of her preferred brands that are at the forefront of prioritising baby safety.

Stokke

Stokke, a renowned Norwegian company, has been a global leader in crafting best-in-class solutions for children for over four decades.

Stokke’s guiding principle is always the best interest of the child, with all their products designed to promote child development and nurture stronger family connections. Everything the brand manufactures, from highchairs to cribs, strollers, and carriers, as a testament to their dedication to safety and well-being, with all of their products being ethically made and free from harmful substances.

What truly sets them apart is their Juvenile Products Manufacturers Association (JPMA) certification – an independent seal of approval that speaks volumes about their safety testing.

Before Stokke’s team of experts dive into creating a new product, they take the time to understand children and families, learning more about how their creations will be used and addressing any unique challenges that may arise.

To ensure this, they collaborate with a roster of experts in child development, from developmental psychologists to paediatricians, all working in unison to keep babies and kids safe.

Stokke has also set a remarkable standard for safety with its YoYo pushchair, a product that stands out for its contemporary design that seamlessly marries form and function. The YoYo pushchair’s user-friendly features, such as easy folding and compact storage, reflect Stokke’s dedication to enhancing the parenting experience.

While the YoYo pushchair’s design is undeniably appealing, what truly sets it apart is its commitment to safety. Stokke recognises that style should never come at the expense of a child’s well-being, and they have taken extensive testing measures to ensure that the YoYo pushchair meets and exceeds the global standards for child safety in baby products.

BeSafe

BeSafe, a family-owned Norwegian company, has an interesting history that dates back over 100 years. Originally known for crafting horse saddles since 1919 and car interiors since 1959, BeSafe shifted its focus to child safety in 1963.

A true pioneer, BeSafe introduced the concept of rear-facing car seats in 1989, advocating for children’s safety even when it faced scepticism. Today, rear-facing travel is recognised as five times safer than forward-facing.

BeSafe’s commitment to child safety is evident in its long history of innovations, from pregnancy belts to reclining baby seats, and its collaboration with premium stroller brands like Stokke.

This year, BeSafe’s Stretch B car seat earned a perfect 5-star safety rating in an international car seat test, with high praise from the German automotive association ADAC. The official ADAC tests compile the results of crash, usability, ergonomics, chemical, and cleaning assessments to give a product score. The lower the figure, the better the product has performed. ADAC highlights the Stretch B as a “Very safe child seat, in which children up to about 7 years of age are secured purely rear facing.”

BeSafe’s Stretch B, along with the Stretch model, has consistently performed well in various tests, earning titles like “Test winner” in Norway and Sweden by “Best-i-test.nu,” passing the rigorous Swedish Plus Test, and securing the “Best Car Seat for Safety” award from IndyBest in the UK. Notably, BeSafe’s commitment to sustainability also earned the Stretch B the Baby Innovation GREEN AWARD 2023, cementing its position as a leader in child safety and innovation.

Cybex

CYBEX offers a diverse range of baby essentials, from car seats and baby carriers to kids’ furniture and pushchairs, and their hallmark is safety that seamlessly blends with urban lifestyles.

At the heart of CYBEX’s brand philosophy is the CYBEX D.S.F. Innovation Principle, a triple-threat strategy that encompasses unique Design, unbeatable Safety, and top-notch Functionality. This approach has not only given rise to award-winning car seats like the rear-facing Sirona but has also earned them an impressive fifteen Red Dot Design Awards. Overall, the brand has received over 500 awards for design, safety, and innovation.

In early 2014, CYBEX joined forces with the German company Goodbaby International Holdings Limited. Goodbaby, headquartered in China, boasts a remarkable legacy of over 25 years in research, development, design, and rigorous testing, backed by their state-of-the-art production facilities. They have set global benchmarks for safety, innovation, design, and manufacturing, making this partnership a match made in heaven for those seeking the very best in safe baby products.

Silver Cross

Silver Cross, a British nursery brand, is celebrated worldwide for its safe and aesthetically pleasing baby products. With a legacy spanning over 140 years, the brand has remained committed to upholding the highest standards of safety and craftsmanship, ensuring that infants receive the finest start in life.

Silver Cross takes pride in ensuring the safety and comfort of infants and toddlers by adhering to rigorous safety standards and conducting thorough testing to meet and exceed industry regulations. In 2020, the Silver Cross Dream infant carrier achieved ADAC’s highest ever score when put through their rigorous testing programme.

Silver Cross products adhere to stringent safety regulations, not just in one country but across various global markets. They understand that safety knows no borders, and their compliance with international standards ensures that children worldwide can enjoy their products securely.


In the realm of the baby products industry, a steadfast commitment to safety should not merely serve as a marketing strategy for brands; it should be the very bedrock upon which they build their foundations.

The responsibility to set the gold standard in safety lies firmly on the shoulders of industry leaders such as Stokke, BeSafe, Cybex, and Silver Cross. Whether it involves mitigating potential hazards like choking risks, safeguarding against sharp edges, eliminating the use of any potentially harmful materials, or steering clear of designs that could pose tipping risks, baby brands must leave no stone unturned in ensuring the safety and well-being of your precious little ones.

Consumer, DIY, Housewares, Insight, Retail

Posted on 13 September 2023

With the backdrop of the Covid-19 pandemic redefining the ways we inhabit our living spaces—combining work, leisure, and every-day life —global revenue in the DIY & home improvements sector has surged. This growth, amounting to 4.5% compared to previous years, has prompted experts to envision this industry’s potential to reach an astonishing $1.1 trillion.

Yet, as the Covid-19 dust settles and research indicates a gradual return to pre-pandemic growth rates, it prompts a compelling question: What lies ahead for the DIY & Housewares industry?

MacGregor Black sat down with Specialist DIY & Housewares Recruitment Consultant, Lewis Millican, to delve beneath the surface of the DIY & Housewares landscape and discuss the trends that are re-shaping the industry, the brands that are dominating the space, and what the future could hold for this ever-evolving category.

Unpacking the Trends

As the allure of home improvement experiences a slight ebb, brands in the sector are being encouraged to employ innovative strategies to maintain momentum amidst changing consumer behaviours and market dynamics.

So how are brands keeping up with the shifting tides?

Consumer-Centric Innovation

Whilst sustaining appeal and desirability within the consumer market has long been a fundamental objective for a business. In today’s unpredictable economy, this pursuit takes on even greater significance.

Consumer-centric innovation is an opportunity for brands to remain relevant and has quickly become a crucial element within the DIY and housewares sector. It empowers brands to create products and experiences precisely attuned to the evolving behaviours of consumers. An exemplary case of consumer-centric innovation can be seen by Etsy, the global online marketplace.

Recognising a growing desire among their customers to support small businesses, Etsy recently embarked on a series of initiatives. The “Etsy Uplift Initiative” was a standout, designed to highlight and elevate local and small-scale sellers, simplifying the process for customers to actively support these businesses.

USA, Louisiana, Baton Rouge. Pottery by Osa. Osa Atoe. Home studio.

Moreover, as Etsy also noted more of their consumers embracing sustainable and eco-conscious practices, the American eCommerce brand expressed its commitment to social responsibility through the “Afghan Refugees Collective.” This initiative encompasses over 20 shops owned by Afghan refugees in the United States, collectively generating over $800,000 in sales.

Not only do these moves resonate with the current consumer sentiment,” Lewis comments.

They also solidify Etsy’s reputation as a platform that listens to its audience and connects buyers with unique and authentic products.

A Personalised Approach

The significance of offering personalised and customisable products has emerged as a driving force behind sustained sales in the DIY & Housewares sector. Companies are no longer simply providing products; they’re empowering customers to become co-creators.

Tylko, a digital-first company specialising in customisable furniture, is a standout example of how harnessing a personalised approach can drive sales and foster brand loyalty in this post-pandemic era.

Tylko’s commitment to offering a personalised approach to furniture design, from adjustable shelving to bespoke tables, led to a whopping 132% increase in sales following Covid-19, in comparison to pre-pandemic years. A clear indicator that personalisation can enhance the emotional connection consumers have with their products, increasing their willingness to spend and ultimately bolstering brand loyalty.

Another approach that many brands can take to personalisation, is offering tailored recommendations to their customers shopping online.

Lowe’s, an American retail company specialising in home improvements, recently leveraged data from their loyalty program and customer interactions to create personalised offers and recommendations to customers shopping online. They used purchase history and browsing behaviour to send targeted promotions, discounts, and product recommendations to customers, which in turn, improved customer engagement and boosted post-pandemic sales.

Sustainability & Ethics

In a landscape where consumers’ focus on ethical consumption remains steadfast, embracing a sustainable and eco-friendly approach has become somewhat of a non-negotiable in not only the DIY & Housewares sector, but across various other industries.

IKEA, the Scandinavian ready-to-assemble furniture chain, is a prime example of this transformation. Previously plagued by controversy, IKEA has recently made significant strides towards becoming an eco-conscious company.

IKEA plans on achieving its ambitious goals by reducing plastics, utilising more sustainable materials, reducing packaging waste and continuing their campaign that allows customers to donate old furniture to make new pieces.

In February this year, the brand also released its sustainability and climate report detailing its plans to reduce its climate footprint and significantly increase the use of renewable energy. The Swedish retailer says it will address emissions across its supply chain and operations, from factories to transport, and target the impact of its roughly 460 stores. The company plans to increase the share of renewable energy in its supply chain, targeting 100% renewable energy in its production by the end of the decade.

Lewis Millican highlights that, “By investing in these initiatives, IKEA has not simply relied on a strategy of convenience and cost-efficiency, it has also successfully aligned itself with the current values of conscious consumers. The brand’s commitment to sustainability not only drives sales but does a good job at positioning IKEA as a brand that stands for more than just function.

Partnerships & Collaborations

In the wake of the pandemic, various brands in the DIY and homewares sector have recognised the value of strategic collaborations to fuel sales and elevate their market presence. The result? A wave of partnerships that bring together innovation, expertise, and consumer appeal, driving a new era of growth in the industry.

On the 16th of August, George at Asda announced it has signed a new, exclusive collaboration with English singer and TV personality, Stacey Solomon. With an impressive following of over 5.7 million on Instagram, with whom she keenly shares her DIY and home improvement tips with, Stacey Solomon is in an ideal position to influence George Home’s target audience and affirm the brand as a key destination in the home interiors market.

When asked his thoughts on partnerships and collaborations in the industry, Lewis commented that, “influencer partnerships like the George x Stacey Solomon partnership have become increasingly popular within the DIY and Homewares sector. Influencers, celebrity or not, have the ability to showcase real life applications of DIY and home improvement products, and this really resonates with a niche target audience.

According to a report conducted by The Social Shepherd in July this year, 61% of consumers trust influencer’s recommendations, meanwhile only 38% trusted branded social media content. Within this, working with influencers is simply unparalleled among younger consumers, as when looking for design inspiration in the planning of a room, nearly half of consumers aged 16 to 34 years old look to social media as the top source of influence for this age band.

With the above in mind, the partnership between George at Asda and Stacey could open the doors to new audiences, increase the brand visibility, and attract customers who may not have been previously exposed to the brand prior to the pandemic.

Another brand that has harnessed the power of partnerships is The Home Depot. The multi-national home improvements retailer has recently partnered with business intelligence company, Morning Consult to complete a survey which sampled recent homeowners or potential homebuyers born between 1981 and 2005.

The survey found that 53% of the millennials asked reported worries about purchasing their first home. In response, The Home Depot has launched the ‘New Homeowners Hub’, which aims to equip the next generation of current and future first-time homeowners with valuable resources including DIY guides, product recommendations, design inspiration and more.

Commenting on The Home Depot’s latest venture, Lewis states that “By recognising the specific hurdles millennials are up against, The Home Depot isn’t just demonstrating its dedication to keeping customers content; it’s also putting its brand on the same wavelength as a generation venturing into homeownership during these challenging post-pandemic times.

Who’s Dominating and who’s Challenging?

As the DIY & Housewares industry undergoes transformation, it’s crucial to acknowledge the legacy brands that have played pivotal roles in shaping its trajectory. Giants like Kingfisher, IKEA, Wayfair, The Home Depot, and Lowe’s – to name a few – have helped set industry standards and inspire new players.

Below, Lewis highlights some of the brands that are making big waves in the industry right now.

Lick Paint

Lick Paint is a London-based paint company founded in 2019 by Lucas London and Sam Bradley.

Launched with a fresh perspective, Lick Paint aims to disrupt the traditional paint-buying experience by offering a curated collection of paint colours and an online platform that simplifies the process of selecting and purchasing paint. Also, at a time when sustainability is paramount, the B-Corp certified brand’s paint is water-based, low in volatile organic compounds and their packaging is bio-degradable.

In 2021, Lick’s success prompted expansion beyond the UK into the United States, marking a significant milestone in their growth journey and making quality paint accessible to a global audience.

Lick Paint recently made headlines with an exciting collaboration, joining forces with The Kraft Heinz Company’s iconic Tomato Ketchup to introduce a ‘world-first’ opportunity. The Lick x Heinz partnership allows decorators and ketchup superfans alike to paint their homes in the vibrant ketchup red, aptly named Red HTK 57.

The limited-edition paint shade is exclusively available for a short time, with only 570 tins made-to-order via Lick’s website. This innovative partnership between Lick and Heinz brings together two passionate and distinct fan bases, poised to generate significant interest, elevate Lick’s brand visibility, and potentially drive increased sales.

Simba Mattresses

Sleep tech firm, Simba Mattresses, a prominent player in the DIY & Housewares industry has been steadily climbing the ladder at a time in which many of their competitors have found increasingly challenging.

Even after consumer confidence fell in March 2022, Simba doubled their 2019 sales, demonstrating just how robust their business model and trading performance is. Last year, the brand also introduced the GO (Green Organic) mattress, as part of their drive for more sustainable sleep.

Commenting on the importance of sustainability at Simba, Co-founder and CEO Steve Reid told Furniture News, “Our ‘Health, People, Planet’ pillars put health, sustainability, and people at the centre of everything we do, and sustainability is a key pillar – not because it’s popular, but because we have a moral responsibility to uphold it.”

That said, more consumers are making an informed choice with their sleep purchase. So, our mattresses are made in the UK, 100% recyclable, and we have a zero-to-landfill policy – all considerations at the point of purchase.”

Simba has also committed to making a conscious effort to offer more affordable and accessible price points for customers, as the cost-of-living crisis forces many to ditch their tool belt to tighten their financial belt. The retailer has extended their payment options from 12 months to 48, and now offer responsible lending in partnership with Novuna Consumer Finance.

Gorilla Glue

Gorilla Glue is another brand that has been steadily ascending in the industry in recent years. Founded in the US, Gorilla Glue has quickly gained a solid reputation for its high-performance adhesives that can be used on virtually any material (although we don’t recommend using it as hair gel…).

At the core of Gorilla Glue’s success is its commitment to product quality. Recently, Gorilla Glue placed number one in a test titled ‘The Best Wood Glues Tested in 2023’, conducted by DIY enthusiast Bob Vila. And in January 2023, the brand released three new products designed to appeal to customers who are passionate about DIY but favour easy application. Their Gorilla Grab Adhesive can be used without the need for a cartridge gun, making it an ideal product for those tackling large DIY projects who may be overwhelmed by using a gun.

As consumers seek convenient solutions for their DIY endeavours, Gorilla Glue’s offerings simplify the process, making it more accessible and less intimidating for both experienced DIY enthusiasts and newcomers alike.

In doing so, the brand has not only secured its place in the post-pandemic DIY landscape, but also contributed to the wave of home improvement enthusiasts looking to transform their living spaces.

What Does the Future Hold for the Industry?

As consumer behaviours undergo continuous evolution, it’s evident that the brands taking proactive steps to transform, adapt, and embrace innovation will likely emerge as the industry’s future leaders.

Among the most remarkable catalysts of this transformation is technology, and its influence extends even to the DIY sector.

Brands in the DIY & Housewares sector are increasingly focusing on their digital offering. They’re enhancing their websites, optimising for mobile devices, and utilising e-commerce platforms to make it easy for customers to browse and purchase products online. However, it doesn’t stop there…

As our featured industry expert rightly puts it “The integration of smart home technology has become a hallmark of the modern DIY & Housewares sector,

Think smart thermostats, lighting systems, security cameras, and voice-activated assistants. It’s all about efficiency and convenience. Artificial intelligence and automation will also play a more significant role in the industry, with more brands utilising AI-powered tools to provide personalised project recommendations and automation to ultimately achieve more efficient and precise manufacturing processes.” comments, Lewis.

Lewis also added that customers may also see more brands utilising Augmented Reality in the future. Apps and platforms like IKEA Place already allow its users to visualise how furniture and décor items will look in their space before making a purchase. Features like these not only replicate the in-store experience but they also empower customers to make informed purchase decisions from the comfort of their homes, contributing to sustained sales even as growth rates stabilise.

Not to mention, as environmental concerns continue to grow, technology will also play a vital role in promoting sustainability in the DIY & Housewares sectors.” Lewis observes.

Which could even go beyond the development of eco-friendly materials, energy-efficient products, and apps that calculate the environmental impact of home improvement projects.

So, as the initial surge in home improvement starts to level off, it’s clear to see that the industry faces a new landscape where innovation is the key to maintaining momentum. Consumer-centric innovation has taken centre stage, the importance of personalisation and customisability has surged, sustainability and ethics have become non-negotiable in the industry, and partnerships and collaborations have also played a significant role in driving industry growth. Today, the DIY & Housewares industry remains vibrant and full of opportunities for brands that are willing to adapt, innovate, and prioritise the needs of their customers.

If you’d like to speak with our dedicated team of specialist DIY & Housewares consultants, get in touch today via hello@macgregorblack.com or via +44 (0)191 691 1949.

Consumer, Drink, Drinks, Hospitality, Industry, Insight, Retail, Technology

Posted on 19 May 2023

Evolving from small medieval distilleries into the colossal $88 billion dollar industry that it is today, the story of whisky is one founded on tradition, revolution, and a thirst for innovation.

So, in honor of World Whisky Day, MacGregor Black explores the murky origins of whisky, the art of distilling, and the factors that fueled the rise of one of the world’s most popular spirits.

 

Where Did Whisky Come From?

Whisky’s history dates back hundreds of years. Which means, unfortunately, there are a number of theories as to where exactly the fiery golden liquid originates from.

Some academics argue that the ancestor to modern whisky was first discovered by Irish, Scottish, and English farmers, who began distilling spirits from their surplus grains. Although, a more favoured theory suggests that missionary monks brought the art of distillation over to the UK over a thousand years ago having mastered the practice on their travels across the Mediterranean, the Middle East and mainland Europe.

If we turn to the pages of history, we find the first ever written evidence of whisky appears as early as 1405, in the Irish Annals of Clonmacnoise. Here it was documented that the head of a clan died from ‘taking a surfeit of ‘aqua vitea’. However, the earliest historical reference to whisky appears a little later down the line, in the Scottish Exchequer Rolls of 1494 where an entry refers to King James IV of Scotland granting ‘eight bolls of malt to Friar John Cor wherewith to make aqua vitae’.

Aqua vitea, a term historically used to describe distilled spirits, is a Latin term meaning ‘water of life’. When translated from Latin to Gaelic, ‘aqua vitea’ became ‘uisge beatha’, which over the years, eventually evolved into the word ‘whisky’ that we know and love today.

 

Whisky Production & The Art of Distillation

Whisky, like all of its spirit counterparts, is made using distillation. A complex practice that dates back as far as the 1st century BC and research suggests originates from ancient Mesopotamia and Egypt, where early practitioners first used the process to create a mix of potent perfumes and aromas.

 

 

 

However, thanks to the global migration of knowledge and through the adaptation of ingredients & techniques, over time, alchemists refined and expanded distillation beyond perfumes to include medicines, poisons and of course, whisky.

One such factor that fanned the flames of mass whisky production took place in 1536, when Henry VIII broke ties with the Roman Church and disbanded many of the English monasteries. Prior to this point, distilling spirits remained largely a monastic and medical practice, but with so many unemployed Monks dispersed into the general population at the time, the art of distilling spirits quickly made its way into homes and farms, and the general production of whisky shifted into the hands of the people.

The increasing popularity of whisky would soon attract Scottish Parliament, where plans to profit from the growing industry, saw the introduction of the first taxes on whisky, in 1644. However, in protest, many Scots turned to illicit distilling in an attempt to avoid the high taxes. By the 1820s, as many as 14,000 illicit stills were being confiscated every year, and more than half the whisky consumed in Scotland was being enjoyed without the taxman taking his cut.

However, in 1823, the Excise Act was passed, which allowed Scots to distil whisky in return for a license fee of £10 and Illicit distilling and smuggling eventually died out.

With restrictions lifted for the import and export of commercial whisky, this incentivised people to grow barley and licensed distilleries began emerging in all corners of the Scottish lands. With a license now required, the process of distilling whisky became more refined and eventually upped the quality of the product. From here, whisky gradually gained worldwide popularity, becoming a talisman of heritage, craftmanship and cultural identity for the regions it was produced in.

In the early days of whisky production, the process was relatively simple. Grains were mashed, fermented using yeast, and the resulting liquid was then distilled. Following distillation, the liquid was aged in wooden casks for several years, providing it with the unique characteristics, colour, and flavours that whisky is known for today.

 

 

In the modern era, the fundamentals of whisky making remain largely unchanged. Grains are still mashed, fermented, and distilled, and whisky is still aged in wooden casks. However, over the centuries, advancements in innovation and technology, as well as the introduction of advanced aging and maturation processes have birthed a new age of whisky production.

In the 18th and 19th century, the industrial revolution brought significant advancements to the field. Namely, the invention of the column still in 1830, by Aneas Coffey, which revolutionised distillation and paved the way for large-scale whisky production. Today, distillation has transcended its traditional ties to spirits and is now a crucial process in various other industries including, the production of fuels, petroleum refining, essential oils, pharmaceuticals, and even water purification. Proving that distillation has played, and will continue to play, an essential role in the advancement of human society… not to mention good quality spirits.

 

 

Whisky or Whiskey…

The terms, whisky and whiskey are often used interchangeably, causing quite a bit of confusion amongst connoisseurs and casual drinkers alike. However, there are a number of distinct differences in their production methods, geographical origins, and their unique flavour profiles.

Whisky (without an e, and the starring spirit of this article) typically refers to whisky produced in Scotland and is often dubbed, Scotch whisky. Scottish distilling largely inspired the production of whisky in countries like Japan and Canada, explaining why both countries also use the ‘without an e’ spelling of whisky.

Scotch whisky has some pretty stern regulations when it comes to what can actually be labelled as a true Scotch Whisky. It must be made from malted barley, water, and yeast, and must be distilled in Scotland for at least three years. Scotch whisky is also well-known for its range of rich and smoky flavours, which can be attributed to the use of peat in the malting process.

 

 

However, recent research found that peat releases an excessive amount of stored carbon dioxide when harvested and is currently under some scrutiny for its potential contribution to climate change. The Scottish Government has since drawn plans to move away from using peat products in the future, thus protecting the environment, and ensuring no further damage to the peatlands.

Whiskey, on the other hand, is the preferred spelling of grain spirits that have been distilled in Ireland and the United States.

As Irish colonists began to arrive in America, they brought with them the process of distilling grain spirits and from that moment onwards, whiskey was born.

American whiskey encompasses various styles, including bourbon, rye whiskey and Tennessee whiskey, all of which are distilled in different ways, using different ingredients and under strict legal regulations specific to America. For example, similar to Scotch, for a bourbon whiskey to officially labelled as a bourbon whiskey, it must be distilled in America and at no higher than 160 proof, 80% alcohol-by-volume.

 

 

Brands to watch…

As the world of whisky continues to evolve, and an increasing number of individuals embrace the charm and cultural complexities of this cherished spirit, certain brands have emerged as rising stars in the industry. MacGregor Black caught up with award-winning mixologist and drinks practice operations consultant, Kieron Hall, to gauge which brands are gaining popularity and the reasons behind their rise.

Nc’nean Distillery

 

Nc’nean Distillery is a young, independent, organic whisky distillery perched above the Sound of Mull in the remote community of Drimnin on the west coast of Scotland. Declaring their main purpose to be “creating experimental spirits, and pioneering sustainable production”, Nc’nean Distillery aims to really get people thinking about Scotch.

“Nc’nean Distillery is a favourite brand of mine for a number of reasons, I think they’ve just hit the mark with everything a brand needs to be in today’s economy,” comments, Kieron.

“The brand is constantly looking at ways to shake-up the traditional Scotch market and improve their impact on the planet. Like, using organic Scottish barley at their distillery, which is powered by renewable energy, as well as recycling 99.97% of their waste, and making all of their bottles out of 100% recycled clear glass. Not to mention,

I think the quality of their product is brilliant, particularly their Organic Single Malt Whisky.

If you haven’t checked out Nc’nean yet, you definitely should!”

 

InchDairnie Distillery

 

InchDairnie Distillery, based in Fife, Scotland, pride themselves on their origins, whisky traditions, and their ability to take an innovative approach to flavour. Their distillery uses only barley that has been grown locally in Fife and they operate using two bespoke pieces of equipment; a Mash Filter and Lomond Hill Still, both used for experimentation and innovation.

Kieron Hall comments, “InchDairnie opened in 2015 and they literally built the whole distillery around their mash filter. Their bespoke methods to whisky production means that they can handle a variety of different grains and can extract more flavour and sugar during the process.

Every year, the brand clears two weeks in their calendar to distil something ‘out of the ordinary’ which most recently saw the distillery make their way to ‘the dark side’, being the first to distil a mash made from a majority of Dark Kilned Malted Spring Barley, which is usually used to brew dark beers.

A great drink and I suspect a great deal of innovation to come from InchDairnie in the near future.”

 

Ellers Farm Distillery

 

Based in North Yorkshire, Ellers Farm Distillery’s state-of-the-art production ranks as one of the largest distilleries in the country. The brand prides itself on being carbon neutral since day one of its operations, with further plans to achieve official B Corp certification. Ellers Farm Distillery has also partnered with Bristol based environmental organisation, Ecologi with the aim of planting one million trees.

“Ellers Farm is a classic,” says Kieron Hall.

“My colleague, Dana Bond and I recently visited the famous Ellers Farm Distillery and toured their site. After hearing some of their ambitious environmental goals and their plans for the future, we were pretty impressed.

Not only do they distil whisky, but they also produce vodka, gin and a range of small batch spirits that are only released in batches of 500 bottles. Ellers Farm will surely continue to lead the charge when it comes to sustainability, NPD and of course, great quality spirits.”

Kieron also comments about the “up and coming challenger brands” stating that:

“There are so many brands that deserved a mention, with many up-and-coming challenger brands also making big moves in the world of whisky right now, such as, Wolfburn, Milk & Honey, Mackmyra and Stauning Whisky to name a few.”

“It’s an exciting time to be a whisky lover as we have front row seats to watch a wave of new brands redefine the landscape of whisky.”

 

 

Whether it’s neat, on the rocks, or mixed into a complex cocktail, whisky clearly has a rich history of being beloved by many, throughout the centuries.  From the rolling hills of Scotland to the bourbon-soaked barrels of Kentucky, the production methods, legal regulations, and geographical influences have shaped the unique identity of whisky.

With each sip, we embark on a sensory journey of tradition, rebellion, and innovation, connecting us to a rich, yet murky, history of one of the world’s most beloved spirits.

So, if you’re a complete connoisseur, a beloved bourbon fan or an avid enthusiast, join us on World Whisky Day 2023 to appreciate the deep and remarkable world of whisky.

 

Case Study, Consumer, Industry, Insight, Retail, Technology

Posted on 24 April 2023

From a global pandemic to rising geopolitical tensions, the supply chain industry has faced numerous challenges, and as we edge further into 2023, the sector finds itself at a crossroads.

The need for speed, strategy, and resilience has rapidly fueled innovation, and more businesses are leveraging the latest in automation technology to make faster, smarter decisions with more accuracy than ever before.

But what exactly is Supply Chain automation? And where is it leading us?

MacGregor Black explores the latest advancements in supply chain automation, and which key technologies are reshaping the industry’s future.

What is Automation?

Over the years, the main goal of the supply chain industry has remained unchanged. To deliver products to the right place, at the right time. Yet, to thrive in today’s competitive economy, a business must ensure constant availability, rapid delivery time, and the mailability to overcome unexpected changes.

This is where automation steps in.

Automation describes the use of technology to complete tasks that would traditionally require physical human interaction. Processes that would usually cost a gross amount of time, money, and labour can now be completed quickly and effectively using a combination of artificial intelligence and advanced robotics.

From Human Hands to Robotic Arms

Evolving from their first appearance in sci-fi movies into today’s supply chains, the use of robotics in the warehouse has become increasingly popular in recent years. Businesses in all corners of the world are transforming the way they manage their supply chains by investing in advanced technologies such as autonomous mobile robots, collaborative robots and even drones, in the pursuit of efficiency.

Autonomous Mobile Robots (AMR)

Autonomous mobile robots (AMR) are self-guided machines that, using a combination of sensors and algorithms, navigate safely around the warehouse moving goods from one place to another, locate and retrieve items and even pick, pack, and ship products at ultra speed. As the demand for faster and more efficient supply chain processes grows, AMRs are becoming an increasingly attractive solution for businesses looking to scale up faster, increase their operational efficiency, and reduce labour costs in this post-pandemic economy (as after all, robots can’t catch a virus…).

According to this year’s Global Autonomous Mobile Robots Market Report, in 2022, the market for autonomous mobile robots totalled at $3.14 million US dollars. A figure that is predicted to rise as high as $10.97 million US dollars by 2030. By taking over potentially dangerous jobs from humans, AMRs allow for cheaper labour costs, greater workforce adaptability, improved safety standards, and reduced risks. Nestle, DHL and Walmart are among the many high-profile brands that are already investing in AMR’s, with all three companies having rolled out driverless forklifts across their warehouses in 2022.

However, while progress is being made, “there are still a number of natural factors at play,” States Mark Lancaster, MacGregor Black’s Supply Chain & Logistics specialist.

“Whilst AMRs are designed to operate autonomously, they do still pose a risk to human workers if not properly programmed or maintained. As well as investing in skilled automation specialists to safely maintain the equipment, employers may also need to consider re-training existing workers on how to interact with AMRs in order to avoid accidents and injuries.”

Collaborative Robots

Unlike AMRs, Collaborative Robots (also referred to as Cobots) work along-side humans, rather than replacing them. Designed to be safe, simple to use and adaptable to varied processes, Cobots assist humans in performing repetitive or dangerous tasks to speed up production and avoid potential risks. UK retailer, Curry’s recently revealed its plans to invest £250,000 in Cobots at its facility in Newark, which will fund a fleet of robotic exoskeletons designed to give employees at the retailer’s logistics partner, GXO, relief from at least ten tones of weight throughout a typical working shift.

Another example of a brand investing in Cobots is the multinational information technology company, HP. In 2017, the Silicon Valley based brand opened a robotics manufacturing facility in Singapore; the country ranked second in the world for the number of robots deployed for every 10,000 employees. The facility utilises intelligent robotic arms that precisely emulate a human hand’s intricate movements in order to make a core component in HP’s commercial printers. The arm’s dexterity allows it to take on complex tasks, with acute precision, for 24 hours a day. HP said, since installing its robotics manufacturing lines in Singapore, production costs have dropped by 20%. A quite staggering saving in a world currently grappling with the lingering effects of the pandemic, high inflation, and geopolitical tensions.

However, replicating HP’s harmonious relationship with robotics isn’t quite as simple as it sounds. A successful shift into automation requires an immense, up-front capital investment, not only in technology but in the skills of the workforce. At HP, they have invested heavily in upskilling their employees, who verify parts rejected by the robots on the manufacturing line to help teach the machine and perfect the algorithm. Singapore itself has also long identified advanced manufacturing as a priority, with the country even introducing incentives such as tax breaks for highly automated factories, research partnerships with universities and subsided programmes aimed at retraining and upskilling workers.

Drones

According to an analysis of U.S. Census Bureau data, the average warehouse worker wastes nearly seven weeks per year in unnecessary motion, accounting for more than $4.3 billion US dollars in labour. A statistic that many businesses are now able to disregard following the introduction of intelligent autonomous drones into their supply chain.

Without the need for ladders or scaffolding, and in turn without the resulting risks, drones are used to track, transport and audit goods, with the data being stored digitally on a computer-based software programme. Drones are mainly used to help with inventory management and can be found flying around the warehouse scanning bar codes on products, auditing inventory levels, and comparing the data it collects with the data stored digitally. Swedish retail giant, IKEA is among the latest brands exploring technological solutions, revealing it has expanded its autonomous fleet of drones to 100 across 16 locations in Belgium, Croatia, Slovenia, Germany, Italy, the Netherlands, and Switzerland.

Developed in partnership with Zurch-based startup, Verity, IKEA’s drones are deployed during non-operational hours, working to ensure stock levels are accurate, and offering real-time analytics. Introducing drones and other autonomous technologies in the warehouse may seem nerving for some, but “Introducing drones and other advanced tools — for example, robots for picking up goods — is a genuine win-win for everybody.” States, Tolga Öncu of Dutch IKEA holding company INGKA.

It improves our co-workers’ well-being, lowers operational costs and allows us to become more affordable and convenient for our customers.” 

Artificial Intelligence (AI)

Typical supply chain management is labour intensive, time consuming and prone to human error, which is why many businesses are utilising artificial intelligence in their supply chains.

Artificial intelligence is used in supply chains to analyse data, track the flow of goods, and centralise information sharing with suppliers, manufacturers, distributors, and retailers. The main goal being to streamline the entire end-to-end supply chain process and routinely look for ways to improve efficiency.

MacGregor Black’s Engineering & Operations specialist, Rob Blackburn explains that “AI tightly links together the business value chain, from manufacturing to the end consumer, and accurately forecasts customer demands to produce real-time analytics on a company’s entire supply chain performance.”

“The AI detects data patterns and recommends improvements such as, shorter walking times and smarter inventory positioning. Over time, the AI will even learn from its environment and perfect its own algorithm to ensure the warehouse is performing to maximum efficiency.”

One of the most beneficial features of AI is its ability to trigger automated responses to pre-defined scenarios. By communicating with the various internal data systems, AMRs and Cobots deployed at the warehouse, the AI can automatically respond to situations like a depletion in stock, a rise in market prices or a shift in consumer demand. For example, should the business run out of stock, their AI can automatically order more. Or should the market value of a product or raw material change, the AI can produce a detailed report advising the business on future procurement strategies.

This level of data-driven supply chain management reduces costs, mitigates risks, improves quality control, increases operational efficiency, and allows businesses to make informed analytical decisions, which in turn, improves the experience for the end customer.

It’s clear to see that automation has the potential to revolutionise the way warehouses operate. The latest developments in supply chain technology are creating exciting opportunities for businesses all over the world, which has raised a question in many of our minds, where does that leave humans? According to a report led by Oxford Economics, if the current rate of automation continues, 11.20 million manufacturing jobs will be lost to automation by 2030. Undeniably, certain occupations will become extinct in the battle between automation and tradition, however humans haven’t been totally eliminated from the race just yet. A report by the BBC suggested that the rise in automation will also boost the economy, predicting that 7.2 million specialist jobs will be created by 2037.

Automation is unarguably transforming the way businesses manage their supply chains. And as these technologies continue to evolve, the companies that will thrive will be those that are embracing the change. By taking full advantage of artificial intelligence and advanced robotics like drones, Cobots and AMRs, employers are able to maximise efficiency, improve safety and cut overall costs. However, automation technology requires immense planning and consideration, and if we’ve learned anything from sci-fi movie culture, this isn’t always the case…

If you’d like to speak with our dedicated team of Engineering & Supply Chain consultants, get in touch today via hello@macgregorblack.com or via +44 (0)191 691 1949.

Consumer, Cosmetics, Health & Beauty, Industry, Insight, Retail, Social Media, Sustainability, Technology

Posted on 20 February 2023

Currently valued at over $571billion, the beauty industry is a global superpower. A superpower not just growing, but also in the midst of a momentous change.

As consumer behaviour continues to evolve, technology, social media, and the Covid-19 pandemic are sculpting the industry’s evolution. Now more than ever, customers favour convenience over tradition, with many moving toward DIY, and away from salon treatments.

But what alternatives are out there? Are they effective? And are they here to stay?

MacGregor Black takes a closer look at the evolution of the global beauty industry, why consumers are opting for at-home alternatives, and which brands are delivering the best salon-quality products, right to your sofa.

Are Salons Set to Recover?

Nail, hair, and beauty salons we’re among the worst hit during the recent Covid-19 pandemic. Turnover fell by an average of 45%, social distancing limited footfall, and as a result full-time employment in the industry plunged a whopping 21%.

But with any change… comes opportunity.

The sudden starvation from years of habitual beauty routines, coupled with a severe drop in revenue, spurred on a burst of innovation across the industry. In 2021 alone, the beauty tech revenue rocketed to $3.8 billion, with a range of new and exciting products available. This new formed bond between beauty and technology opened up a world of opportunity for customer and creator alike. Modern self-applied beauty treatments have evolved far beyond at-home facials and DIY pedicures. Utilising a mixture of light emitting diode (LED), microcurrent technology and even augmented reality (AR), brands are now looking to rival salons with the launch of their own high-tech equipment, for at-home use.

Light Emitting Diode – LED

First discovered by NASA in the 90’s, LED lights were used to observe effects on plant growth in space. Noting it’s interesting healing abilities, the technology has since shown great promise, quickly gaining interest among health and beauty manufacturers.

LED light therapy exposes the skin to varied wavelengths of light such as, red, near infrared, yellow, green, and blue light. According to research, the red light stimulates collagen growth, while blue light targets bacteria that causes acne, green light can alter pigmentation, and yellow light can have strong healing qualities.

Research also suggests that LED treatments can prove effective when it comes to reducing the symptoms of aging or sun-damaged skin, as well as treating certain skin conditions such as acne and rosacea. When administered by a salon professional, the equipment they operate is usually significantly more powerful, with treatments often priced between £80-£100 per session.

In an effort to replicate the same results at home, health, and beauty brand, CurrentBody, have launched what they’ve dub the ‘Skin LED Light Therapy Mask’, a substantial looking piece of equipment that combines both red and near infrared light wavelengths to ‘kickstart your skin’s collagen production’. And it doesn’t stop there. CurrentBody have also incorporated the same LED technology in their ‘Skin LED Hair Regrowth Device’, which the beauty brand proudly declares will “penetrate deep under the skin’s surface for instant and long-lasting results”.

Therabody, MZ Skin and Dr Dennis Gross Skincare are brands that have also released LED light therapy devices, all of which featured in a recent edition of British Vogue, labelled ‘The Best LED Face Masks’. At a cost ranging from £100 to £600, depending on the manufacturer, those planning on reaping the benefits of LED Light therapy can have the potential to save both time and money. A growing focus across much of the NPD within the Consumer and Retail industries.

Microcurrent Technology

Hoping to wipe surgical facelifts off the map, microcurrent technology applies weak currents of electricity directly to the face in order to stimulate and tighten the muscles. The whole idea behind microcurrent technology is that it can be used to improve blood circulation and stimulate collagen production to give the face a youthful glow.

Kriisti Atherton, MacGregor Black’s Health & Beauty Specialist sat down with Hrvoje Sarac, Chief Operating Officer at wellness brand, Foreo, to learn more about their use of microcurrent technology in their range of increasingly popular products. The creators of the well-known ‘Foreo Bear’ and ‘Foreo Bear Mini’ pride themselves on ‘making self-care simple, easy, and enjoyable‘ with their range of effective, clinically tested devices.

Microcurrent technology is something that’s been around in science for years,” Said Sarac.

We haven’t invented this technology. All we’ve done is simply adapt it to fit in both your hand and your budget. The Bear and The Bear Mini are our best-selling products, and how they work is, the microcurrent and T Sonic massage feature boosts microcirculation and lymphatic drainage, which feeds nutrients to the skin cells and eliminates toxins.

Before we launched the products, tons of research went into ensuring we used the right frequency to really get the right results, and paired with our jelly serum that acts as a conductor, our customers now have everything they need to get that professional face-lifting result at home. So many people say that they can feel the difference even after just one use, but if you really want the best results then we definitely recommend using it daily. It’s like going to the gym, if you go once a week, you probably won’t see much of a difference, but going to the gym every day, you’re going to see the results.

One of the most frequently asked questions consumers ask about microcurrent devices is, are they safe? Kriisti highlights this topic in her conversation with Foreo’s Hrvoje Sarac, who mentions the potential risks of using devices incorrectly and emphasises the need for safety.

Customers should always read the instructions before using these products, as with some of them on the market right now, there is actually a risk of burning your skin if the devices are either made, or used incorrectly. What makes our products truly unique is our highly advanced Anti-Shock System that actually scans and measures the customer’s skin’s resistance to electricity, and automatically adjusts the microcurrent’s intensity to ensure it’s not too intense. The Bear in particular is the most effective, safe-to-use, microcurrent facial device available, and that’s clinically tested.

Also on the list of beauty brands currently investing in microcurrent technology is, MyoLift, NuFace and Magnitone, having also released their own range of products designed for at home use.

Augmented Reality

No longer a futuristic feature in sci-fi movies, augmented reality has crept its way off the big screen and into our everyday lives.

In the world of health & beauty, it can allow customers the ability to virtually experiment with different looks in real time. AR has, in short, revolutionised the way many of us interact with our favourite brands and has personalised the way we experience their products. These advanced tools use facial recognition and AR technology to analyse customer’s skin tone, facial structure, and features to recommend cosmetics and skincare products in real-time. However, one AR feature proving widely popular amongst the younger generation has recently come under scrutiny…filters.

When first launched in 2015, filters (or ‘lenses’ as they were first referred to as) were primarily used for entertainment. Fast forward to today and social media platforms provide filters as an alternative to more permanent and costly alternatives. With options including enhancing their lips, lift their brows, change skin pigmentation, bone structure, eyes, lips, and the list goes on. All with just the click of a button. The numbers on the other hand suggest the opposite. Many plastic surgeons are reporting an increase in plastic surgery treatments, directly attributed the use of social media filters, giving a potential glimpse at a new you. Professionals have dubbed this social media surgery craze ‘Snapchat Dysmorphia’, declaring that it could soon be an overwhelming problem amongst younger social media users.

As an expansive range of new at-home devices are being launched, beauty brands may perhaps look to combat this growing concern in a sustainable and ethical manner, guiding their customers down the path to safer alternatives.

With this task in mind, many beauty technology companies have strategically partnered with influencers and celebrities in a bid to aid the switch from salon to sofa. Through engaging posts, reels & stories, influencers, and celebrities aim to showcase the brand’s latest high-tech products to their followers, demonstrating that you don’t need a salon appointment to see salon-quality results.

As we can see, technology, social media, and a shift in consumer thinking have all left a significant imprint on the beauty industry’s exciting evolution. Whilst a global pandemic has transformed our collective focus, advancements In technology have all but accelerated innovation, resulting in a plethora of inventive, state-of-the-art beauty technology.

So, whilst there is little sign of us eliminating salons altogether, the rapidly growing amount of advanced at-home products have, without a doubt, birthed a new approach to beauty. Today, it’s LED light masks and microcurrent facial massagers, tomorrow, it’s endless possibilities…

If you’d like to speak to a specialist in our dedicated Health & Beauty practice, get in touch today via 0191 691 1949 or email us at hello@macgregorblack.com

Consumer, Drink, Drinks, Events, Hospitality, Industry, Insight

Posted on 30 January 2023

In the wake of new year celebrations, from Sydney to San José, one particular trend has steadily gained popularity worldwide.

A valued tradition in human history for over 4,000 years, from exercise goals, to ‘going green’, billions of people across the globe mark the beginning of the solar calendar with promises of new year’s resolutions.

Yet, one such resolution is pouring into society with ease, leaving many of us asking ourselves the question… to dry or not to dry.

MacGregor Black takes a closer look at why so many are committing to Dry January, what impact the movement is having on the global Drinks industry, and the no and low brands that are toasting to its success.

The History…

Dry January, as we know it today, is a relatively new concept. Established by British charity, Alcohol Change, the ‘Dry January’ campaign was launched with the ambitious aim of encouraging sobriety throughout Britain during the month of January. The Alcohol Change UK trademarked the name ‘Dry January in 2014’, however the practice of abstaining from alcohol during the first month of the year can be dated all the way back to 1942; when the Finnish Government launched their ‘Sober January’ campaign as part of their war efforts against the Soviet Union. Although, you guessed it… the campaign was rather short-lived, and the following January saw alcohol welcomed back with open arms.

The Stats…

In 2014, 17,000 Brits signed up to Alcohol Change’s debut campaign. In 2022, more than 130,000 people registered, it’s most successful year to date. And in 2023, although official numbers have dwindled slightly, statistics may suggest that this isn’t necessarily a bad thing…

The decrease seen in 2023’s Dry January participation is not for a lack of consciousness but is most likely accredited to there simply being fewer ‘drinkers’ out there. A survey conducted by business intelligence company, Morning Consult, revealed that the proportion of Millennials that said they drink alcohol has reduced by 10%, from December 2021 to December 2022. Not only that, but a study conducted by the University of Sussex found that 4% of people were who previously participated, were able to stay abstinent even after Dry January, another factor that could also account for fewer participants during future campaigns.

Despite the slight dip in interest, it’s important to note the number of repeat participants in 2023’s official Dry January campaign. Among those who have previously participated, an impressive 72% said they were planning on participating again.

The Impact…

While there are many reasons one might dive headfirst into Dry January, the desire to make healthier choices remaining the no.1 influencer, what exactly are the impacts of starting the year sober? How does this benefit those participating? And what effect does this have on the Drinks industry?

Although often thought of as a sheer test of willpower, studies show that those who participate in Dry January experience a range of long-lasting benefits. Published in Psychology & Health, a 2020 study of 4,323 adults who participated in Dry January reported that 63% saved money, 56% experienced improved sleep, 52% had more energy, and 50% reported better overall health. Successful participants also found that the challenge brought about a significant increase in well-being and positive self-belief.

Whist Dry January is a great way to spread awareness and encourage healthier choices, since the campaign’s debut in 2014, it has spread rapidly, and proves to be far more than just a month-long trend. As a result, no and low product innovation has flourished, and the fast-moving nature of the ‘alcohol-free’ category has birthed a range of new products.

New findings from the IWSR Drinks Market Analysis revealed that the UK no-and-low category rose by 9% in 2022, and the sector is predicted to grow by a compound annual growth rate of 7% between 2023-2026. In 2020, no and low alcohol beers represented 5% of the overall beer market, with many mainstream beer brands like Heineken, Peroni, Coors and Budweiser launching their own now-and-low product ranges, which has resulted in no-and-low beer options seeing a 6% growth in the UK. When we compare this to the wider beer market, which is actually predicted to flatline, or even decline slightly this year, the shift in not only consumption, but also production, is clear to see.

“The recent explosion in no-and-low beverages could possibly lay the foundations for higher numbers of participants in future Dry Jan Campaigns,” comments Annie Cairns, Specialist Drinks Consultant at MacGregor Black.

“Non-alcoholic spirits volume climbed by 38% last year in the UK alone, with agave alternatives more than doubling! So, it stands to reason that, if people have a wider range of alternative options, they’re more likely to stick with the challenge. Not to mention that the recent rise in health-conscious consumerism will, no doubt, also play a part in influencing the success of this year’s Dry January campaign, as transparency around nutrition and ingredients continues to empower more people to make healthier choices.”

While the health benefits are clear to see, one important factor remains somewhat unchanged. As many low and no alcohol products often cost equally as much as their alcoholic counterparts, those participating to save money may find their alcohol-free options much less attractive.

Based on the overall aim of Dry January, you’d be right to assume that alcohol brands, bars, pubs, and restaurants usually suffer a dip in revenue. However, with a change in demand, comes evolution. In an attempt to stay ahead of the alcohol curve and join in on the Dry January trend, many businesses opt for executing strategic plans ahead of the campaign. For example, increasing the marketing spend allocated to their non-alcoholic product ranges, or launching new tactical partnerships with retailers prior to the New Year, with the aim of better positioning their product to draw in those that are participating. Furthermore, many brands are choosing to offer limited-time promotions on their alcoholic products (along-side their no and low offerings) in an effort to avoid a drop in overall sales.

‘The Ones to watch’…

Whether you’re jumping on the Dry January trend, cutting out alcohol completely, or just looking to try something new, there are exciting new alcohol-free products hitting the shelves daily. Deriving from a subtle blend of plants and passion, these alcohol alternatives promise to be equally as triumphant in flavour as their liquor laden brothers and sisters.

Lucky Saint

Dry January aside, the no and low sector is continuing to grow at a brisk pace and alcohol-free beer brand, Lucky Saint is definitely along for the ride. Now the UK’s #1 alcohol-free beer, Lucky Saint is the love child of great tasting flavour and high-quality German brewing. Only a few weeks ago, the brand secured over US$12.2 million in investment during a series A funding round, led by venture capital companies, Beringea and Jam Jar Investments. The funding round marks a record level of investment for a non-alcohol beer brand in Europe!

“This latest investment will ensure further success for the company in the UK and help us build a globally recognized alcohol-free brand,” says Lucky Saint’s Founder & CEO, Luke Boase. “We’ve just scratched the surface of this opportunity.”

Most recently, Lucky Saint has run with its religious theme having launched a series of out of home ads encouraging people to switch to their 0.5% lager during the month of Dry January. Using slogans like ‘Lead me not into temptation’ and ‘Thou shalt not, not drink’, the disruptive campaign has featured across 6-sheets and cross track 48-sheets on the London Underground. The transcendent campaign imagery was captured by iconic photographer, Rankin and also featured still-life photography from Susan Lee.

Lucky Saint’s Managing Director, Emma Heal also announced on LinkedIn last week that the growing alcohol-free beer brand is planning to open a ‘Pub for our times’ this March. The multifaceted hospitality venue will serve the brand’s range of non-alcoholic drinks, as well as a vast portfolio of alcoholic drinks, enjoyed inside or outside under their stunning new awnings. The venue will also offer customers, food, a sneak peek at the podcast studio, events, mental health training and mindful drinking courses held by global sobriety movement, Club Soda.

Thomas & Scott Noughty Alcohol Free

Looking to lead the global shift to alcohol-free drinking, Thomas & Scott recently launched the game-changing brand, Noughty, a range of delicious ‘dealcoholized’ alternatives to Champagne and fine wines.

Launched in 2019, Noughty is the first top quality alcohol free, organic, sustainable, vegan, halal, low-sugar sparkling beverage, and if that wasn’t enough to seal the deal, the brand is also officially B Corp certified! Voted one of ‘Business Insider’s Coolest People in Food & Drink 2019’, Founder & CEO of Thompson & Scott, Amanda Thompson, is a driving force behind the need for greater transparency in wine production labelling and aims to educate consumers on what’s in their bottles. Noughty’s range of high-class, non-alcoholic beverages can be found in some of the coolest bars, clubs, restaurants, and hotels across key locations in Europe, Australia & North America.

Everleaf

‘Grown from adventure’ Everleaf pride themselves on creating the world’s most complex non-alcoholic aperitifs, with taste that ‘transports you to the natural world’. Launched by Conservation Biologist and bar owner, Paul Matthew, who spent over a year researching plants, sustainable sourcing, dehydrating samples, macerating, and extracting, all to find the perfect blend of complimentary flavours.

As part of their 2023 Dry January campaign, Everleaf have teamed up with Pale Fox Wines to offer their customers a limited-edition Mountain Spritz Kit. Made increasingly popular during Dry Jan’s sister month, ‘Sober October’, Everleaf and Pale Fox Wines decided to extend the offering until January, promising that Everleaf’s vibrant blend of botanicals in their Mountain Aperitif, coupled with Pale Fox Wines’ Alcohol Free will produce a delicious, aromatic fresh spritz.

Days Lager

Born and Brewed in the luscious Lammermuir hills in Scotland, Days Lager in an award-winning 0.0% abv lager that is committed to using only the finest local plant-based ingredients. Launched during lockdown 2.0, Founders Mike Gammell and Duncan Keith spent a whole year researching, innovating, and testing, before landing on their unique brewing process, specifically designed to never produce alcohol.

In 2022, the brand partnered with The Wave Project, as part of their ongoing commitment to progressive mental health practices, pledging to support and fund the training of up to 1,000 new surf mentors across the UK. Not only that, but Days Lager prides itself on being B-Corp Certified.

As part of their Dry January campaign, the ‘100% beer 0% Alcohol’ brand also offered their customers 30% off their first order using the code ‘BEERME’.

The Conclusion

As we draw the curtains on Dry January 2023, despite the campaigns limited duration, it’s clear to see how and why the no-and-low sector will continue to flourish.

With an honest and transparent approach to health & wellness dominating consumer expectations, Dry January is an opportunity for people to re-evaluate their relationship with alcohol, improve their health, re-assess how they spend their time and of course, save money. And for brands? A rare opportunity to engage with a unique and emerging audience, experiment with exciting marketing initiatives, and launch limited edition products.

Which leads us back to the big question. January 2024 – To dry or not to dry?

If you’d like to speak to a specialist in our dedicated Drinks practice, get in touch today via 0191 691 1949 or email us at hello@macgregorblack.com

Case Study, Consumer, Industry, Insight

Posted on 19 January 2023

With record numbers of companies entering administration, unseen since the 2008 financial crisis, coupled with government intervention in the form of furlough schemes and business support grants, how and why did some companies experience record levels of growth during Covid-19? And what can we expect to see next?

As many business leaders can attest, the key to a successful and sustainable model is a solid set of foundations; with recent events testing one such foundation above all else…the ability to adapt to change.

When the global pandemic first surfaced, very few could have predicted the scale, duration, and lasting impact it would leave on us. Many lost livelihoods, businesses we’re starved of cash, and new health & safety procedures we’re being designed around the clock.

Now, three years on, some could argue the economy is beginning to settle into the ‘new normal’. Brands are once again evolving to accommodate the latest wave of consumer expectations, confidence is on the up, and the dust is beginning to settle in the battle between e-tail and retail.

But what exactly are consumers expecting from brands? Why did some thrive during the pandemic? And what does the ‘new normal’ even look like?

MacGregor Black takes a closer look at how companies have successfully adapted their business models and are continuing to do so in a post-pandemic economy.

From Surviving to Thriving

Conscious Consumerism  

At the height of the pandemic, communities worldwide rallied together, key workers we’re celebrated as national heroes, and in true wartime fashion, companies in all corners of the globe rapidly converted their operations in a bid to cover us head to toe in PPE.

Today, although the dust may well have settled and we no longer find ourselves staring down the barrel of a global epidemic, the value of acting with an increased level of consciousness has not been lost on the every-day consumer…

Studies show that one such pre-pandemic trend is once again blossoming. Consumers are once again favouring brands that are conscious of their social, environmental, and economic impact. Research conducted by global professional services company, Accenture, found that a whopping 72% of shoppers are focusing more on limiting food waste, 68% are shopping more health-consciously and 66% of people are actively making more sustainable choices when purchasing, and will continue to do so.

Looking to stay ahead of this sudden moral shift in consumer behaviour, many brands have re-assed how their products are made, packaged, marketed, distributed, and discarded of. With the aim of reducing any negative impacts at each stage of the process. Such change has directly led to organisations making wholesale changes such as, sourcing more energy efficient suppliers, reducing non-recyclable materials throughout their product lifestyle, investing in renewable energy sources, partnering with charitable causes, and setting ambitious sustainability targets that will no doubt, pave the way for numerous additional changes in the future.

MacGregor Black’s Specialist Operations Consultant, Rob Blackburn, comments:

“The negative impact that brands have on the planet has been a priority for most businesses since covid, particularly in the food industry, and I’d say there’s definitely been an organisational shift in many companies to accommodate that.

‘In the past, Health, Safety and Environmental (HSE) was often grouped together into the same job function, but now, with there being such a huge focus on sustainability, I’m supporting more and more businesses with splitting ‘Environmental’ into its own separate function; and I’m souring more specialist talent, with specific knowledge into environmentally focused practices.

The same can be said for the Beauty industry, Comments, Kriisti Atherton, MacGregor Black’s Health & Beauty Specialist.

“As consumers demand more from the brands they love, we see more campaigns like the ‘Clean Label Movement’ pop up. In response, companies are looking to make major environmental, sustainable, and ethical changes to their products, and they need the skills to back it up! Right now, I’m working with various beauty clients to source passionate well-networked candidates who have experience sourcing clean ingredients, working within B Corp Certified businesses, and who have experience building relationships with global ethical partners.”

Health & Safety

Executing health and safety measures has long been a priority in the workplace. Yet, the pandemic unarguably forced companies to act with a level of urgency unlike any other. For some businesses, the pandemic unmasked a number of underlying flaws in their existing practices; acting as a catalyst for change and forcing companies to re-think their future business models.

Important topics around mental health & wellbeing, hybrid working, the need for effective childcare, sufficient sick pay, and reasonable adjustments have all been widely spotlighted by employees since the COVID-19 pandemic.

Jack Dennerlein, PhD, adjunct professor of Ergonomics and Safety at the Harvard T.H. Chan School of Public Health commented, “The pandemic has brought topics like well-being to the forefront of the conversation. Now, all of a sudden, people realise the impact work has on mental health, and other aspects of well-being, through impacts like reliance on childcare and disparities in work. The conversation has changed.” 

Having noted the appreciation from staff and in some cases, an uplift in productivity, many businesses have chosen to stick with their ‘pandemic’ benefits; opting to continue offering additional support such as, hybrid working, free 1-2-1 counselling sessions, regular manager well-being calls, revised sick pay policies and regular occupational health training. Chevron, one of the world’s leading energy companies, has continued to run what they refer to as, The Employee Assistance and WorkLife Services Program, which offers their employees free sessions with licensed counsellors to help cope with any challenges they may face in the workplace, or at home. This is something Chevron will continue to offer staff now, and in the future.

Some businesses hoped to reduce stress and anxiety by offering their employees benefits such as, mental health webinars or free subscriptions to health and wellness apps. Whilst this may be useful and even greatly appreciated by some, it could also come across as slightly dismissive. If employees’ workloads are too excessive, management is lacking in compassion, or they’re unable to support a work-life balance, how effective will a mandatory mental health webinar really be? Perhaps an opportunity has been missed here to really address the underlying issues? More than just raising awareness and promoting an understanding culture, the organisations that are flourishing in today’s post-pandemic world are those that are ensuring line managers are fully trained, are listening to their employees, and have a thorough understanding of what good mental health support looks like, on a case-by-case basis.


“According to a survey of 1,001 Americans, when asked ‘Have you ever bought a product or service online that you found out about from an influencer?’, over a whopping 52% said yes! “

– Digital Marketing Specialists, Fractl and BuzzStream,

Diving Deep into Digital

Without a doubt, the post-pandemic world is a digital one.

As retailers closed their doors and physical interaction was kept to a ‘Castaway like’ minimum, the digital world proved to be not just a lifeline for many businesses, but a license to succeed. Brands that not only embraced but adapted and invested in this digital transformation thrived. Even after retailers opened their doors, mass vaccinations were introduced and the world began to re-settle into a somewhat ‘normal’ existence, the digital boom has showed no signs of slowing down. In fact, it’s estimated that digital media accounted for 59% of all global ad spend in 2020.

Similar to the Health and Safety sector, the push towards digital transformation forced many organisations to pay closer attention to their digital and technology investments. In a pre-pandemic world, digital campaigns were often mere brand marketing tools, used simply to bolster impressions and raise overall awareness. Whereas today, after a period of relying solely on tech to engage with customers, many digital campaigns now feed customers directly into specially designed sales and ecommerce mechanisms; through an integrated and cohesive sales funnel that allows companies to closely measure their ROI. For example, in 2021, Shopify began using QR codes dubbed, ‘Shopcodes’ that when scanned with their phones, directed customers to specific products, tracked conversions, and allowed them to retarget customers for future sales in an entirely digital environment.

MacGregor Black’s Specialist Ecommerce Consultant, Qasim Khan, comments:

“With digital campaigns now driving an increased share of sales since the pandemic, the need to track, measure and tailor these campaigns has become an absolute necessity. In my market, I’m seeing more of my Fashion & Luxury clients invest in UX/UI and Performance Marketing roles as a result.

There’s also been a large increase in the number of brands launching and developing their marketplace presence. Which is another accelerant for the need to hire experienced, analytically minded, and results orientated professionals, with specific skillsets such as Zalando or Amazon.”

Another digital strategy that many businesses saw exponential growth through is affiliate marketing. With millions confined to their homes, unable to work, travel, or socialise. Many turned to, you guessed it… social media. The undisputed home of affiliate marketing. And an environment that provided both brands and affiliates with the perfect recipe for growth.

Many brands recognised this increase in social media activity, and when coupled with an eCommerce boom, developed purpose-built strategies to capitalise, financially rewarding customer to customer interactions, UGC production, web traffic, and sales. When we add to that the emergence of ‘at home’ products such as high-end coffee machines, air fryers, and pizza ovens, customers are continually searching for an elevated experience without ever leaving the house. And who better to influence them, than… the influencers.

Brands have now not only fine-tuned the quality of their social campaigns, but have also increased their partnerships with influencers, and micro-influencers, that are able to offer them a direct route to their target audience. According to a survey of 1,001 Americans, conducted by digital marketing specialists, Fractl and BuzzStream, when asked ‘Have you ever bought a product or service online that you found out about from an influencer?’, over a whopping 52% said yes! Companies can work with influencers to promote all sorts of products, from clothes & makeup, to cleaning products & home organisation accessories. By simply clicking a link on their favourite influencer’s page, customers are sent straight to the product purchase page, where they can often buy it using a discount code from the influencer, who usually receives a small sponsorship payment each time someone purchases the product using their link.

The biggest downfall to online shopping is of course, the inability to physically interact the item. Making it difficult to get a sense of whether or not it’s the right product. This is one of the key opportunities for Augmented Reality to act as a reliable substitute for testing out and trying on items in the store. For example, social media brand Snapchat has partnered with various fashion and retail companies to offer their users AR creations that allow customers to try on products via their app. Their most recent partnership will see thousands of Amazon’s top-selling eyewear virtually don the faces of Snapchat users across the world. If looking to purchase any of the glasses, users will then be directed to the ‘Amazon Fashion’ store directly form the Snapchat app.

Snapchat explained:

“More customers are turning to mobile shopping – in the past year, Amazon Fashion customers ordered more than one billion fashion items on mobile devices. The growing Snapchat community of 363M daily active users now have access to Amazon’s popular eyewear brands, including Maui Jim, Persol, Oakley, and Costa Del Mar, among others.”

However, on the flip side to the fashion coin, resale platforms like Depop, Preworn and Preloved, that sell second-hand clothes have also prospered since the Covid-19 pandemic, as a result of the spike in conscious consumerism mentioned earlier.

Bricks and Mortuary?

Despite the unarguable window of opportunity that digital devices have presented businesses with since covid-19, some of the world’s most popular global brands like Apple, Macy’s and Walmart are still continuing to advocate for Bricks & Mortar retail. But, if stores want to engage with their customers on a physical level, does shopping needs to evolve with the times?

Today, if a customer visits a store, they expect an experience that outperforms the convenience of shopping online. And so, the ‘Experiential boom’ begins.

Whilst not all concepts are brand new, shop-in-shop for example (where a brand or retailer opens its own smaller retail space inside another retailer’s store) is certainly on the rise. In many cases, with shop-in-shop partnerships, there will be a general cross over between the customer base of the two brands involved.

In February 2021, just as the pandemic was beginning to settle, and stores we’re attempting to lure us through their doors once again, US retailer Target unveiled the first ‘Apple at Target shop-in-shop’. The partnership provided the tech giant with a new route to market, as well as elevating Target’s status as a prime destination for electronics and accessories. A win-win. Target have also extended their existing shop-in-shop partnership with UltaBeauty, adding 250 of the beauty brand’s pop-up stores in national Target locations.

Another company embracing beauty concessions is, Kohl’s, who have announced a huge shop-in-shop programme with beauty retailer, Sephora, which will see 850 mini-Sephora stores in Kohl’s stores this year. Furthermore, Walmart introduced their own shop-in-shop concept, having partnered with Claire’s in 2018, which saw the retailer’s accessories and jewellery stocked in more than 250,00 Walmart stores. Not to mention, a strategic partnership ahead of the recent holiday period also saw high-end US department store, Macy’s, partner with WHP Global to bring Toy’s R Us stores to every US Macy’s location throughout the months of July- October 2022; making things much easier for exhausted parents to shop for both quality clothes and noisy toys all in one place.

In the hopes of also reinventing their customer’s retail experience, some brands have invested further in alternative experiential marketing methods. Similar to ‘shop-in-shop’ and sometimes referred to as event marketing, or engagement marketing, experiential marketing is a way for brands to physically interact with their customers through a specific experience. For example, Lululemon not only sells trendy yoga attire, but also offers customers free, drop-in yoga and fitness classes in almost every store. Luxury department store, Nordstrom even introduced a Tonal exercise machine in their stores in 2021, which customers can use for free with a full demo included.

As each example above demonstrates, the world is a multifaceted, reactive place, moulded only by the ever-evolving economy. The margin for success and failure is often razor thin, and after facing almost three years of uncertainty and the ability to conduct business as usual, brands in all corners of the globe have put their malleability to the test; making radical changes in the hopes of catering to a list of post-pandemic demands. From revised working from home policies to detailed and integrated digital campaigns, the businesses that were able to make the necessary changes not only survived… but thrived.

If you’d like to speak to our team of management and executive talent partners, get in touch today via hello@macgregorblack.com or +191 691 1949

Drinks, Hospitality, Industry, Insight, Interview

Posted on 10 January 2023

From a humble beginning selling beer into London’s bustling pubs, to masterminding the rebrand of what would become the UK’s bestselling premium lager, and most recently, leading a small South London Brewery to a £120m acquisition by SAB Miller Brands…

Drinks industry stalwart, Nick Miller has hopped up the ranks of the ever-evolving beer sector, amassing over 35 years’ experience and shaping a range of world-class brands along the way.

MacGregor Black recently sat down with the current Non-Exec Director at Young’s PLC, and author of ‘In The Meantime: Lessons and Learning from a Career in Beer’, to discuss all things drinks and what it takes to brew a successful career in such a competitive industry.

MacGregor Black: So, Nick, you’ve certainly had an interesting career in the beer industry. For those of us who are yet to read your debut book, ‘In The Meantime’, tell us where it all began.

Nick: I left school when I was 18 after failing all my A-levels, and ended up working  down a mine for around 6 months as a Laborer. That was a real education… I wasn’t very career focused then, but that experience did teach me what I didn’t want to do with my life!

After that, I spent some time as a shoe shop manager before I joined Bass in 1986 as a Free-Trade Salesman, selling their beer into pubs, working men’s clubs, bingo halls and restaurants; anywhere that had an alcohol license, really. That was my first step into the drinks industry. Three years after that, when I was 24, Bass asked me to manage 18 of their North London pubs.

The change from selling beer to retailing in pubs was a great learning experience as it facilitated seeing both sides of the coin.

When I was a free-trade salesman, my perspective was of representing a branded company selling its products to someone who is planning to sell it on to someone else, so it was very much business to business sales. When I became the receiver of the product and I managed an actual outlet, I got a much greater understanding of what the consumer wanted as I was actually experiencing their needs and requirements in a face-to-face ‘relationship’. These experiences shaped my future selling perspective, I knew that when selling a product or service I had to ensure that both consumer and customer needs were fulfilled.

I also learned a lot from the people around me, people who had really lived life. I was a country lad, living just outside Burton on Trent so I was pretty ‘green’. When it came to working in London, it was a totally different world and I had to grow up pretty quickly. The whole experience made me more streetwise…

MacGregor Black: During your successful career with Bass, you were headhunted by our CEO & Founder, Jon McNeish, with an exciting opportunity to join SAB Miller Brands UK. Can you tell us a little about the challenge of steering the little known beer brand, Peroni, onto the path to becoming the fastest growing beer brand the industry during the late 80’s ?

Nick: Well, the first step was creating a brand position that people could connect to both emotionally and from a needs basis. Where you position your brand is key, a product has got to give the customer reasons to believe in it and the attributes of that product will determine how the customer feels about it. We started with the brand name, calling it Peroni, instead of ‘Nastro Azzurro’ because it was easier to say at the bar and it rolled off the tongue better. That was quite fundamental to re-positioning our brand.

Then, because the aim was to create a premium product, we built the whole brand around a high-end Italian proposition, which was crucial because Italian products are often perceived as premium. As you know, there’s many Italian iconic brands covering all sorts of consumer categories – luxury Italian fashion, quality leather products and world-famous chefs, so Peroni being an Italian brand actually gave us a fantastic starting position to creating a premium brand.

After that, lots of research was commissioned to find out if the customer and consumer would actually buy the product. We were always measuring the desirability of the brand and were constantly hosting consumer feedback groups. There’s a handy scale you can use to measure how your brand is doing that I’ve included in the book. there was a lot of ‘marketing science’ that was employed to ensure we built a brand that resonated with both direct customer (the retailer) and the consumer.

 “I’m a big believer in ‘you’re only as good as those around you’, and I couldn’t have done it all without the amazing, highly skilled people that I got the pleasure of working with.”

MacGregor Black: Successfully shifting an existing brand into the premium category certainly comes with its own unique challenges. One of those being the balance a marketer must strike between maintaining a product’s exclusivity and managing its perception, in line with increasing consumption and sales.

Nick: Yes, that’s exactly it. You have got to be really careful how you market a premium product because if you make it too available, you can dilute your exclusivity. We marketed our product on a word-of-mouth basis. We targeted the main UK cities including, London, Newcastle, Glasgow, Bristol, Liverpool, Birmingham, and Edinburgh, and focused our marketing activity there. After that, we would let our customers do the rest, as most of our ‘opinion formers’ would invariably travel into those cities for nights out and they’d then talk about the brand when they got back home.

We also focused on convincing retailers that we weren’t going to discount the product in the off trade. This meant they could keep a premium price point on the product. We avoided the ‘big box discount’ route that other premium lagers had followed and tried to ensure that demand stayed ahead of availability.

MacGregor Black: All of which clearly worked given Peroni’s success!

Nick: It was a total team effort. I’m a big believer in ‘you’re only as good as those around you’, and I couldn’t’ have done it all without the amazing, highly skilled people that I got the pleasure of working with. That was a big reason for wanting to put together the book, to shoutout and thank all those who had helped me along in my career. We wouldn’t have had the success we did at Peroni, or Meantime, without the people who passionately worked together to make it a success. I was the lucky one to lead them.

MacGregor Black: You mentioned your time at Meantime Brewing Company, a totally different environment from Peroni… What were the most notable differences you found moving from a large corporate setting, into a small start-up environment?

Nick: There was a massive cultural difference. You operate in a ‘glamorous ‘bubble’ in a big PLC company like Peroni. There are people to bring you coffee, chauffeurs, assistants, analysts, and most notably a treasury department to look after your banking needs. Meantime was like working in a shed compared to that! It was freezing, my laptop was ancient, and I used a decorating table as my desk for a while before we got things going. There were no secretaries, so I had to revisit a lot of the work I’d forgotten over the last 30 years. As you grow in your career, you start passing on a lot of responsibilities to others, so when I started at Meantime, I understood how to run a business, but I didn’t realise how much I’d have to re-learn. That was a big challenge.

MacGregor Black: And what would you say are the biggest personal challenges that the CEO of an SME will face?

Nick: Just don’t get ahead of yourself…

Don’t get me wrong, I’m passionate, fun, and I try to never take myself too seriously. If you do that you can get ahead of yourself. I get excited, of course, but not over excited, which was a big part of staying grounded at Meantime. I also never got despondent, and I tried to operate within an emotional framework that didn’t go to the extremes. When something went badly, (which they did, and I certainly ballsed things up a few times over the years), whilst it upset me at the time, those moments became good learning experiences that I could fall back on. If you ‘get ahead of yourself’ you often miss learning experiences.

Basically, you want to avoid flat lining, you should absolutely get excited, or even upset, you’ve got to have some passion in life, but you mustn’t let it overspill. Sometimes life is two steps forward and one step back, it’s about trying to navigate that perspective.

MacGregor Black: It’s fantastic that you have been able to carve out such a successful career for yourself, if you hadn’t been approached by our CEO for the role with SAB Miller, where do you think your career would’ve taken you?

Nick: that’s a really good question! I’ve not thought about that much… but I loved my time at SAB Miller. I would have stayed for a while longer, maybe even moved abroad if it wasn’t for the opportunity with Meantime. I’d love to know if I could have had the same success in a different country.

I’ve also always had an appetite for risk, so I’d also like to think that I still would have taken the entrepreneurial plunge in another small company.

If I was to rewind back and start again, I’d look at working in finance or tech. Those industries just keep growing and growing. However, if I’m honest, I don’t think I have the personality for those types of businesses. I like people focused companies so would probably still ended up with working with some sort of consumer brand.

MacGregor Black: In just a few short years, we’ve seen UK & European drinking culture evolve drastically. We find one of the biggest catalysts for change has been the recent shift in conscious consumerism, with more people focusing on the products they consume, what’s in them, how sustainable they are etc. which all feeds back to the positioning of a brand in the market.

Nick: Absolutely, in 2022 we noticed a decrease in alcohol consumption within the 18-24 age group, which the sudden boom in health-conscious consumerism has definitely influenced.

MacGregor Black: As the recent Gin boom begins to level out, our dedicated Drinks practice have been increasingly busy supporting several of our Rum and Craft Beer producing clients, following the increased consumer demand during the past year. What has caught your eyes most in the Drinks Industry during 2022?

Nick: Hmm, there’s been quite a few actually…

Craft beer has seen some serious innovation, with brands like, BrewDog and Beavertown dominating the off and on-trade respectively. This was also the first year that flavored gin overtook normal gin sales, which was unusual, and both sparkling wine and champagne have also done really well recently. Oh, and watch out for English sparkling wines – they’re very good!

All in all, 2022 was a pretty hard year for everyone. Covid, the cost-of-living crisis, rail strikes and inflation have all impacted the hospitality industry.  I’m hopeful that 2023 will be more productive.

MacGregor Black: And looking ahead to 2023 there seems to be a blend of hesitation and excitement in the market, as often comes with economic uncertainty. What are your predictions for this year?

Nick: I think it will all depend on how the cost-of-living crisis pans out, but I’m hoping we see more innovation in the industry. I believe the shift in health-conscious consumerism we discussed will continue and we’ll definitely see a surge in more health drinks this year. More people are trying seltzers recently, I think we’ll see some seltzer brands break into the mainstream in 2023.

MacGregor Black: And finally, Nick, following a glittering career and the release of your debut book, ‘In The Meantime: Lessons and Learning from a Career in Beer’ what does the next chapter hold for you?

Nick: Well, I’m currently working with Youngs PLC as a non-exec Director and I’ll probably continue to dabble in certain things from afar (on the advisory side that is).To be honest, moving from operating to advising has been challenging… Whilst I don’t really have the appetite to do 70 hours a week anymore, I sometimes find it hard being a consultant because I just want to go and do it, you know, “get stuck in! “

If you would like to speak with our specialist team of Drinks Consultants, contact us on 0191 691 1949 or email us at hello@macgregorblack.com